Transportation Terms and Conditions

Taxi Service Terms & Conditions

By booking or using our services, you agree to the following:

1. Service Area

• Our standard service area includes Moncton, Dieppe, and Riverview.

• Pickups outside this area require full prepayment and may include additional travel charges.

2. Booking & Payment

• We accept both prepayment and post-service payment, at our discretion.

• Out-of-town pickups require full prepayment.

• A minimum booking charge of $25 applies to all rides.

• By providing payment details, you authorize us to charge all applicable fees under these terms.

3. Cancellation Policy

• Cancellations made at least 24 hours before pickup are eligible for a refund.

• Cancellations within 24 hours are non-refundable or partially refundable, at our discretion.

• Once a driver has been dispatched, charges may apply.

4. No-Show Policy

• A 15-minute grace period is provided after driver arrival.

• After 15 minutes, the booking may be marked as a no-show.

• No-shows are non-refundable.

• For out-of-town or long-distance bookings, the full trip cost may be charged.

5. Wait Time

• A 15-minute grace period is included at pickup.

• Additional wait time is charged at $60 per hour, billed proportionally.

• Custom wait time rates may apply if agreed in advance.

6. Out-of-Town Travel

• For pickups outside Moncton, Dieppe, and Riverview:

  • Customers are responsible for full travel time and distance, including return travel if applicable.

  • Charges apply even if the trip is shortened or cancelled after dispatch.

7. Cleaning & Damage Fees

• A minimum $250 cleaning fee will be charged for:

  • Vomit

  • Spilled liquids

  • Blood or bodily fluids

  • Excessive dirt, stains, or odors

• Additional charges may apply for damage beyond cleaning, including repairs or downtime.

• The customer agrees to cover all such costs.

8. Passenger Conduct

• Intoxicated passengers are permitted; however:

  • You remain fully responsible for your conduct and any damage caused.

• We reserve the right to refuse or terminate service if a passenger:

  • Is unsafe, aggressive, or abusive

  • Poses a risk to the driver or vehicle

• No refunds will be issued in such cases.

9. Additional Stops & Changes

• Additional stops or route changes are allowed but will be charged based on time and distance.

• Pricing adjustments will be applied to the final fare.

10. Airport & Hourly Bookings

• We offer both point-to-point and hourly services.

• Hourly bookings are subject to:

  • Minimum booking time (if applicable)

  • Wait time charges as outlined above

11. Tips & Gratuity

• Gratuity is not included and is at the customer’s discretion.

12. Delays & Liability

• We are not responsible for delays caused by:

  • Traffic

  • Weather

  • Mechanical issues

  • Events beyond our control

• Customers should plan accordingly.

13. Agreement & Authorization

By confirming a booking or making payment, you:

• Agree to these Terms & Conditions

• Authorize us to charge your payment method for:

  • Trip fare

  • Wait time

  • Cleaning or damage fees

  • Applicable additional charges