Transportation Terms & Conditions

Taxi Service Terms & Conditions

By booking or using our services, you agree to the following:

1. Service Area

• Our standard service area includes Moncton, Dieppe, and Riverview.
• Pickups outside this area require full prepayment and may include additional travel charges.

2. Booking & Payment

• We accept both prepayment and post-service payment, at our discretion.
• Out-of-town pickups require full prepayment.
• A minimum booking charge of $25 applies to all rides.
• By providing payment details, you authorize us to charge all applicable fees under these terms.

3. Cancellation Policy

• Cancellations made at least 24 hours before pickup are eligible for a refund.
• Cancellations within 24 hours are non-refundable or partially refundable, at our discretion.
• Once a driver has been dispatched, charges may apply.

4. No-Show Policy

• A 15-minute grace period is provided after driver arrival.
• After 15 minutes, the booking may be marked as a no-show.
• No-shows are non-refundable.
• For out-of-town or long-distance bookings, the full trip cost may be charged.

5. Wait Time

• A 15-minute grace period is included at pickup.
• Additional wait time is charged at $60 per hour, billed proportionally.
• Custom wait time rates may apply if agreed in advance.

6. Out-of-Town Travel

• For pickups outside Moncton, Dieppe, and Riverview:
• Customers are responsible for full travel time and distance, including return travel if applicable.
• Charges apply even if the trip is shortened or cancelled after dispatch.

7. Cleaning & Damage Fees

• A minimum $250 cleaning fee will be charged for:
• Vomit
• Spilled liquids
• Blood or bodily fluids
• Excessive dirt, stains, or odors
• Additional charges may apply for damage beyond cleaning, including repairs or downtime.
• The customer agrees to cover all such costs.

8. Passenger Conduct

• Intoxicated passengers are permitted; however:
• You remain fully responsible for your conduct and any damage caused.
• We reserve the right to refuse or terminate service if a passenger:
• Is unsafe, aggressive, or abusive
• Poses a risk to the driver or vehicle
• No refunds will be issued in such cases.

9. Additional Stops & Changes

• Additional stops or route changes are allowed but will be charged based on time and distance.
• Pricing adjustments will be applied to the final fare.

10. Airport & Hourly Bookings

• We offer both point-to-point and hourly services.
• Hourly bookings are subject to:
• Minimum booking time (if applicable)
• Wait time charges as outlined above

11. Tips & Gratuity

• Gratuity is not included and is at the customer’s discretion.

12. Delays & Liability

• We are not responsible for delays caused by:
• Traffic
• Weather
• Mechanical issues
• Events beyond our control
• Customers should plan accordingly.

13. Agreement & Authorization

By confirming a booking or making payment, you:

• Agree to these Terms & Conditions
• Authorize us to charge your payment method for:
• Trip fare
• Wait time
• Cleaning or damage fees
• Applicable additional charges